FAQ’S & RETURNS

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover through our payment processor Stripe.

Do you charge sales tax?
Some states, yes. Others, no. Just depends on the tax laws and our organization.

When will you fulfill and ship my order?
Fulfillment times are about 10 days. Shipping is about 3-5 days. On average expect your item to arrive in about 2 weeks. See our shipping and fulfillment info.

Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be extended. Deliveries may be delayed due to USPS carrier issues or weather conditions.

Can I track my shipment?
Most orders have tracking, you can find the tracking number on your account when the item moves from “Being Fulfilled” to completed(Shipped). 

Do you offer expedited shipping?
Not at this time. 

Do you ship internationally?
Yes! We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically. The purchaser will be responsible for any additional customs charges, duties, or fees upon delivery.

What is your return policy?
We do not take returns. 
View our Return & Exchange Policy Below

The post office says my order has been delivered, but there’s no package! Help!
Please email us so that we can investigate at [email protected]

What do I do if I received an item that is flawed or damaged?
We got you! Did you receive an item that has hole, seam pop or off-print? Mistakes happen, it’s not personal and very rare. We can fix it! Reach out to [email protected] and we’ll get you a replacement.

I received the wrong item in my order. How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Please reach out to [email protected]  We’ll get it all corrected!

My order is missing an item! How do I get the item I ordered?
We’re terribly sorry for the mix-up and any inconvenience! Mistakes happen. Please reach out to [email protected] and we’ll get it all corrected!

Can I pick up my order from your shipping warehouse?
No, we don’t offer pick up service at this time.

I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?
Sorry, due to the nature of our check-out system we cannot apply discounts after a purchase.

How do your shirts fit? 
They fit great! If you’re not sure what size to get or if you’re in-between sizes, we recommend you order one size up. Check our sizing chart to help you decide what to buy. 

Do you carry sizes larger than 3X?
Yes! We understand that people come in all shapes and sizes.  We carry most of our Mens/Unisex items up to 3X.

Will my new shirts shrink after I wash them?
We print on pre-shrunk shirts.  We still recommend washing in cool water and hang dry or tumble dry on low to prevent additional shrinkage and keep your designs fresh!

Do you offer custom services? Design or screen printing?
Yes, we offer custom design services from our talented design team for a fee. Please contact us for details and a quote at [email protected] Bulk orders are typically screen printed but that depends on the design. 

 

 

 

Returns & Exchanges

Due to the nature of our online, print-on-demand store, we are unable to take returns or make exchanges for items purchased online.

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged or misprinted, then please get in touch with a photo within a week’s time!

Wrong size or color:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

Once an order is completed, the sale is final. We usually begin the fulfillment processes within 24 hours of purchase. 

If there is a reason you need a refund and we have not started printing, we can refund your order minus transition fees (~3.5%). Get in touch with us ASAP at [email protected] and we’ll let you know what your next steps are.

We do not operate as a for-profit organization. Any losses greatly reduce the impact we can have for churches and the Kingdom.

If you have any further questions, please email [email protected]